This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Access to web sites

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Using Windows 10, Norton, Firefox. Some sites will not open. says if i am behind a firewall I have to give Firefox permission. How do I do this?

Using Windows 10, Norton, Firefox. Some sites will not open. says if i am behind a firewall I have to give Firefox permission. How do I do this?
Attached screenshots

All Replies (2)

more options

There are more possible causes apart from a firewall.

If Firefox can't find a website then this means that a DNS lookup fails (Firefox can't resolve the domain to an IP address), so this can be a problem with the DNS server(s) that are currently used. Firefox can use special DNS servers.

This can also be caused by using an VPN or proxy. See "Firefox connection settings":

Modified by cor-el

more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean