Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website won't load

  • 8 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

more options

Works fine on Chrome. I've cleared history, cache, cookies - everything. Reduced protection to minimum settings. Rebooted. Nothing changes the failure on Firefox. Running Windows 10 on Dell laptop. I've read prior posts and those suggestions haven't worked. Any other suggestions?

Works fine on Chrome. I've cleared history, cache, cookies - everything. Reduced protection to minimum settings. Rebooted. Nothing changes the failure on Firefox. Running Windows 10 on Dell laptop. I've read prior posts and those suggestions haven't worked. Any other suggestions?

All Replies (8)

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

The webpage I can't load is www.schwab.com I tried Firefox in safe mode. It doesn't work either.

more options

Schwab.com Won't work in safe mode, either. I've deleted cache, cookies, history, etc. Turned off enhanced tracking. I've never run into such a dead end on a non-loading site before. Works great in Chrome, I just prefer to use Firefox generally.

more options

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.


I had no problem with https://www.schwab.com/

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Glad it works for you. Works for me on Chrome, too. So I know it's not the website.

Starting my computer with network support launches safe mode, alright, but the network doesn't connect. Tried it several times. So of course Firefox can't reach any website if I'm in safe mode. I don't know why wifi doesn't connect in safe mode. That's yet another issue, I suppose.

I may just have to switch to Chrome. Odd, this was the only website that Firefox has trouble with. I've never had a selective website problem that clearing history, cache etc. didn't fix. So I remain stumped.

more options

As a test, disable your protection programs.

more options

Well, I tried it again today, and now it's working after three days of not. Time heals all wounds, I guess. Thanks for your help.

Modified by Tetontromper

more options

Glad to help. Safe Surfing.

Please flag your last post as Solved Problem as this can help others with similar problems.