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Thunder Local Folder Data Recovery

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  • 2 have this problem
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  • Last reply by Matt

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I had to factory reset my laptop but could not save user data for Thunderbird beforehand. Is there any way I can still get my old email and local folder data back? I couldn't find any info on this in Community help section.

Thank you.

I had to factory reset my laptop but could not save user data for Thunderbird beforehand. Is there any way I can still get my old email and local folder data back? I couldn't find any info on this in Community help section. Thank you.

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did your factory reset wipe the entire disk? If so then the local copy is gone it is the only one in existence unless you made a backup.

If your reset left a windows.old folder on your C: drive there might be hope.