We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

trojan spyware alert (hack)

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

While on firefox my mac computer froze a voice came on and said trojan spyware alert error code ...call this number. I shut down my computer. I am on safari now. how do I get it off and can I open firefox again

While on firefox my mac computer froze a voice came on and said trojan spyware alert error code ...call this number. I shut down my computer. I am on safari now. how do I get it off and can I open firefox again

Modified by cor-el

All Replies (2)

more options

First, let's check your system.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

If it's like the fake FBI/Interpol browser lock page, A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.