This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't let me log in, keeps saying "Create a new account"

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by Kiki

x
x
more options

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says:

"Pair using an app

Did you use the system camera? You must pair from within a Firefox app."

So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page.


When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now:

https://support.mozilla.org/en-US/questions/1284415

It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync.


Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says: "Pair using an app Did you use the system camera? You must pair from within a Firefox app." So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page. When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now: https://support.mozilla.org/en-US/questions/1284415 It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync. Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

All Replies (5)

x
x Question owner
more options

Does anyone have any ideas? I've been having this and similar problems for over a year now.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi x,

You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

x
x Question owner
more options

Kiki said
Hi x, You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

I'm using an updated Firefox version. I'm on 86.0.1 (64-bit).

It automatically redirects me on my desktop to: https://accounts.stage.mozaws.net/pair/unsupported

I tried using https://firefox.com/pair , which actually DOES lead to a QR code

And as I said, when I try to log in on mobile, it says I have to create a new account, even though I already have an account.

-- Okay, I just tried to sign up for a new account with the same email and same previous password. Now it looks like I basically have two accounts under the same email??? They are not synced!

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

That's weird, for sure..

Can you try to disable Sync and wait for a day or two and then enable it back?

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Here's how you can disable Firefox Sync: https://support.mozilla.org/en-US/kb/disable-firefox-sync