Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A certain e mail in my inbox cannot be deleted and locks up the t Bird screen and the pc has to be restarted.

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by sfhowes

mj451
mj451
more options

T Bird inbox locks up when I scroll to a certain e-mail in the inbox. I cannot delete it and when I highlight it, the entire e-mail program locks up and I have to restart the PC. I I do not highlight this e-mail, all other functions work, i.e. delete,move, etc.

T Bird inbox locks up when I scroll to a certain e-mail in the inbox. I cannot delete it and when I highlight it, the entire e-mail program locks up and I have to restart the PC. I I do not highlight this e-mail, all other functions work, i.e. delete,move, etc.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

What's the antivirus? If you add the TB profile folder as an exception or exclusion, or disable email scanning (the general recommendation) does that allow the message to be deleted? Can you delete it in webmail?