We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Home Page (default) - Top Sites customize issue.

  • 5 replies
  • 1 has this problem
  • 19 views
  • Last reply by cor-el

CH
CH
more options

Just recently got firefox, so I am a newbie. For the Top Sites widget, I am able to paste image URL on to the "Custom Image URL" tab. Preview of the image looks great but once I click save, It is nowhere to be seen. Only an empty box as if I have not added any image. I have no clue how to go about this, any help would be greatly appreciated.

Just recently got firefox, so I am a newbie. For the Top Sites widget, I am able to paste image URL on to the "Custom Image URL" tab. Preview of the image looks great but once I click save, It is nowhere to be seen. Only an empty box as if I have not added any image. I have no clue how to go about this, any help would be greatly appreciated.

All Replies (5)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Perhaps you have to restart the browser.

CH
CH Question owner
more options

Thanks, I gave that a go but no luck.

Scribe
Scribe
more options

Hi, try this: Click the 3 dots at the top right of the thumbnail again, then Edit (but don't change anything), then Save again. That has worked for me many times after getting a blank thumbnail. However there is unfortunately the occasional site that just refuses to work. The only option then is to try using the URL from a different part of the same site for the image.

CH
CH Question owner
more options

Hey Scribe, thanks for the advice, tried your method out but unfortunately to no avail. Even input a bunch of different image URL - same story, preview looks nice but empty thumbnail after that.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.