Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant recover password

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

l signed up for account recovery a few days ago. I use mac mail. I looked at the email, there is no clue how to use the account recovery. There appears to be no numbers custom to my account in the email and no clue about how to proceed with account recovery.

l signed up for account recovery a few days ago. I use mac mail. I looked at the email, there is no clue how to use the account recovery. There appears to be no numbers custom to my account in the email and no clue about how to proceed with account recovery.

All Replies (1)

more options

Normally, a temporary password, or a reset link, is sent to the e-mail on file with that website.