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Firefox crashing randomly

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

finnroemgens
finnroemgens
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Recently, often when I'm casually browsing the web Firefox tends to crash. When it does, it won't start up for a couple of times. When I start it back up it will immediately crash again. Sometimes it takes an hour or a system reboot to fix it. Even if I'm just watching a video on Youtube it will sometimes crash out of the blue. Starting in safe mode crashes as well.

I'm having some more weird issues with my PC lately, like games crashing or getting RAM-related Bsod's. I really hope someone can help me with this issue because it might also give me some more insight into what's going on with my PC. Of course I will relocate to a different forum for that matter- but first I want to look into this issue.

Thank you.

Recently, often when I'm casually browsing the web Firefox tends to crash. When it does, it won't start up for a couple of times. When I start it back up it will immediately crash again. Sometimes it takes an hour or a system reboot to fix it. Even if I'm just watching a video on Youtube it will sometimes crash out of the blue. Starting in safe mode crashes as well. I'm having some more weird issues with my PC lately, like games crashing or getting RAM-related Bsod's. I really hope someone can help me with this issue because it might also give me some more insight into what's going on with my PC. Of course I will relocate to a different forum for that matter- but first I want to look into this issue. Thank you.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.