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Disqus and other comment boxes no longer appear.

  • 1 reply
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  • Last reply by Scribe

knipester
knipester
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Suddenly a week ago or so, Disqus comment boxes no longer appear. I reported it to a website that employs Disqus for commenting. They have been investigating for a couple of weeks with no response.

There was a question asked on this forum in 2013 that describes the Subject, but nothing since. Running on Window 10 Home.

This problem does not occur on my Windows 10 machine with Edge or Chrome browsers.

Nor does it occur on Ipad or Android browsers.

Thanks!

Suddenly a week ago or so, Disqus comment boxes no longer appear. I reported it to a website that employs Disqus for commenting. They have been investigating for a couple of weeks with no response. There was a question asked on this forum in 2013 that describes the Subject, but nothing since. Running on Window 10 Home. This problem does not occur on my Windows 10 machine with Edge or Chrome browsers. Nor does it occur on Ipad or Android browsers. Thanks!

Chosen solution

Hi, try turning off 'Enhanced Tracking Protection' for that site by clicking the shield icon at the left-hand end of the address bar while the page is loaded - Enhanced Tracking Protection in Firefox for desktop.

If that doesn't help, disable any ad blocker you may be using then reload the site.

Hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

Note: If you use userChrome.css or userContent.css - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional - if unlikely suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.

Try deleting ALL references to Disqus. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for Disqus by typing it into the Search History field in the top-right corner. Now in the search results, right-click on Disqus and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a few minutes to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

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All Replies (1)

Scribe
Scribe
more options

Chosen Solution

Hi, try turning off 'Enhanced Tracking Protection' for that site by clicking the shield icon at the left-hand end of the address bar while the page is loaded - Enhanced Tracking Protection in Firefox for desktop.

If that doesn't help, disable any ad blocker you may be using then reload the site.

Hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

Note: If you use userChrome.css or userContent.css - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional - if unlikely suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.

Try deleting ALL references to Disqus. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for Disqus by typing it into the Search History field in the top-right corner. Now in the search results, right-click on Disqus and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a few minutes to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!