This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

retrieving old bookmarks & passwords

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

I had my old browser for many years before it was taken out a bad Windows/Microsoft update. I had many passwords & bookmarks that were saved on it. Is it possible to have them brought to this new download. It's been 2 or 3 days since I lost my old download, but it seems like an eternity without them.

I had my old browser for many years before it was taken out a bad Windows/Microsoft update. I had many passwords & bookmarks that were saved on it. Is it possible to have them brought to this new download. It's been 2 or 3 days since I lost my old download, but it seems like an eternity without them.

All Replies (2)

more options

Hi hawkese, are you signed into sync with any other device using Firefox?

more options

What damage happen to your system? Were the program file corrupted? What about the files in your user profile?

Note: The Firefox profile folders are stored in the user folders.