Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why isn't the ImportExport Tool exporting all the messages in the given folder?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

Nikilet
Nikilet
more options

Right now my Thunderbird version is 68.12.1.

I have just reinstalled the ImportExport Tools that is supposed to be compatible with versions up through 78.

I have been using this add on in a particular way for a long time but it's no longer working as it should. The command I use is "Export all messages in folder" ... to "HTML format."

I had 4 new emails in the folder and those are the only ones being exported. Why is it not exporting ALL the messages in that folder?

Right now my Thunderbird version is 68.12.1. I have just reinstalled the ImportExport Tools that is supposed to be compatible with versions up through 78. I have been using this add on in a particular way for a long time but it's no longer working as it should. The command I use is "Export all messages in folder" ... to "HTML format." I had 4 new emails in the folder and those are the only ones being exported. Why is it not exporting ALL the messages in that folder?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I've still got an installation of 68.12.0 which also has addon extensions 'ImportExportTools NG ' version 10.0.4 I use a specfic copy of a profile for test/forum help purposes.

So I got it running and ran a couple of tests. Right click on folder > 'ImportExportTools Ng' > Export all messages in the folder > HTML format selected a folder and click on 'Select Folder'. Get all the usual are you sure you want to do this messages and ok it. All messages exported. Check the selected folder to locate a new folder of folder name+date. It contained a 'messages' folder and it contained all the emails in html format. I had 15 emails in folder and there are 15 emails in html format exported.

I tested this on a regular pop account folder and also on imap account folder ( first test I had an mbox file so emails fully downloaded, then a second test after deleting the mbox file so I only had index file of headers.) both had positive correct result.

So this is working for me based on your setup versions.

Suggest as a test: go into 'Offline' mode to ensure there is no synchronisation with folders and see if you can get the export to work. Make sure the Anti-Virus is not able to scan files - the best test to ensure no AV etc in interfering is to restart computer in 'Safe Mode with Networking' mode, start Thunderbird as normal. See what occurs with those two tests to help rule out interference whilst exporting.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I am using this addon ImportExportTools NG https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/