This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot chance password or generate recovery key

Eleni Stefanidou
Eleni Stefanidou
more options

I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

Chosen solution

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

Read this answer in context 👍 1

All Replies (3)

Ngoc
Ngoc
more options

Maybe try clearing history and cookie for the website https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

Eleni Stefanidou
Eleni Stefanidou Question owner
more options

Thanks, cor-el! After the first logout and login, I was able to change my password. On another device, after another logout and login, I was then able to generate a recovery key with the new password.