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Automatic Update for Thunderbird asks for Update. But I AM up to date.

  • 12 replies
  • 2 have this problem
  • 10 views
  • Last reply by N7

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Dear Thunderbird Team,

I am using Thunderbird and I am (was) very happy with it!

Since Thunderbird Version 78.9.1 (20210406220621) I am often asked to Update Thunderbird, although Thunderbird is up to date with 78.10.1 (64-Bit) on Windows 10 Home.

Thunderbird asks for Update but did not do automatically, instead I was diverted to the Thunderbird Web-sight and I had to do manually download the latest Version. After manually installing the latest Thunderbird Version I an still am asked every day to do an Update, although my Thunderbird is up to date with 78.10.1. (64-Bit).

I am running a desktop PC with: Edition Windows 10 Home Version 20H2 Installed on am ‎18.‎06.‎2020 Systembuild 19042.985 Windows Feature Experience Pack 120.2212.2020.0

Thunderbird Settings are: Update automatic installation, and use a background process for installation of updates.

What can I do do to fix this problem? Kind regards

Dear Thunderbird Team, I am using Thunderbird and I am (was) very happy with it! Since Thunderbird Version 78.9.1 (20210406220621) I am often asked to Update Thunderbird, although Thunderbird is up to date with 78.10.1 (64-Bit) on Windows 10 Home. Thunderbird asks for Update but did not do automatically, instead I was diverted to the Thunderbird Web-sight and I had to do manually download the latest Version. After manually installing the latest Thunderbird Version I an still am asked every day to do an Update, although my Thunderbird is up to date with 78.10.1. (64-Bit). I am running a desktop PC with: Edition Windows 10 Home Version 20H2 Installed on am ‎18.‎06.‎2020 Systembuild 19042.985 Windows Feature Experience Pack 120.2212.2020.0 Thunderbird Settings are: Update automatic installation, and use a background process for installation of updates. What can I do do to fix this problem? Kind regards

Modified by Wayne Mery

All Replies (12)

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Hello there N7 We have read your message We try to help you.

https://www.thunderbird.net/en-US/thunderbird/all/ Try to install the full installer of the latest version of Thunderbird and run this file this wil update your complete existing installation.


Using other email programs , try to find out if they all are up to date.


Greetings Firefox volunteer.

Modified by День сумо

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Thank you for your followup and your suggestion.

May I ask what is "the full installer"? Is it this file : https://download.mozilla.org/?product=thunderbird-78.10.1-SSL&os=win64&lang=de

or is it this file : https://download.mozilla.org/?product=thunderbird-78.10.1-msi-SSL&os=win64&lang=de

Thank you, and I will answer you after i tryed to again install Thunderbird and see if the issue is fix. Kind regards

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May I ask what is "the full installer"?

Download the installer from https://www.thunderbird.net/

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Hello there again.N7.





Greetings Firefox volunteer.

Modified by День сумо

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Hello dear День сумо, thank you. I have done as you have asked me. I have downloaded the Thunderbird Setup 78.10.1.exe from https://www.thunderbird.net/ Then I reinstalled the *.exe Then Thunderbird runns OK Then I had a look in to Help, About Thunderbird, and it shows the latest Version 78.10.1 (64-bit) is installed.

So now I will have to see if the Update-Message way show-up gain. I will let you know tomorrow.

Kind regards

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Dear Thunderbird Team,

I am sorry to say that I again was asked to Update Thunderbird, although Thunderbird is up to date with 78.10.1 (64-Bit). Something is wrong with the Update mechanism...

Is there anything I could do to fix the problem?

Kind regards

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Dear Thunderbird Team,

have downloaded the Thunderbird Setup 78.10.2.exe from https://www.thunderbird.net/

Then I reinstalled the *.exe Then Thunderbird runns OK Then I had a look in to Help, About Thunderbird, and it shows the latest Version 78.10.2 (64-bit) is installed.

But I am sorry to say that I again was asked to Update Thunderbird, although Thunderbird is up to date with 78.10.2 (64-Bit). Something is wrong with the Update mechanism...

Is there anything I could do to fix the problem?

Kind regards

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At this point, I'm not sure whether Thunderbird says it wants to update or whether this is another program on your computer that is intervening as you are allowing both.

You said : "Thunderbird Settings are: Update automatic installation, and use a background process for installation of updates." 'Menu app icon' > 'Options/Preferences' > 'General' Scroll down to 'Updates' section Select EITHER 'Automatically install updates' OR 'Check for updates, but let me choose whether to install them' uncheck the option 'Use a background service to install updates'.

Restart Thunderbird.

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Thank you for you tip dear Toad-Hall,

I have done the settings as you have asked me to do. I have added 4 screen pics just for additional Info here.

I'll now see what happens in the next days. I strongly hope that the update mechanism will work again as desired ;)

I'll let you know. Kind regards

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sorry here are the srceen pic's...

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Dear Thunderbird Team,

I am sorry to say that I again was asked to Update Thunderbird, although Thunderbird is up to date with 78.10.2 (64-Bit).

I have done the settings as shown in die screen-pic, attached.

Is there anything else I could do to fix the problem?

Kind regards

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N7 schrieb

Dear Thunderbird Team, I am sorry to say that I again was asked to Update Thunderbird, although Thunderbird is up to date with 78.10.2 (64-Bit). I have done the settings as shown in die screen-pic, attached. Is there anything else I could do to fix the problem? Kind regards

Dear THB Group, is there any help for this issue? Regards