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Unable to access most websites I use in the past two weeks

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

Harold Johnson
Harold Johnson
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For the past two weeks, none of the websites I use work properly. I can't log-in to most accounts including banking or shopping. I figured out last week that f-secure security extensions that weren't being used were causing some problems. After uninstalling them there was some minor improvement. I reset Firefox but that did nothing. I can't use websites like lowes.com where the sign-in link isn't recognized and auto-chat/feedback features do not load. This website like some other retailers and financial institutions has recently updated. I can access them using MS Edge and Chrome, which I hate. I should also note that Mozilla's Enhanced Tracking Protection has caused lots of similar issues and I usually disable it on all websites. I can see the webpages but Firefox dosn't seem to recognise any of the log-in links and on some when I enter my information nothing happens and I don't see the loading dots at the top of the Tab.

For the past two weeks, none of the websites I use work properly. I can't log-in to most accounts including banking or shopping. I figured out last week that f-secure security extensions that weren't being used were causing some problems. After uninstalling them there was some minor improvement. I reset Firefox but that did nothing. I can't use websites like lowes.com where the sign-in link isn't recognized and auto-chat/feedback features do not load. This website like some other retailers and financial institutions has recently updated. I can access them using MS Edge and Chrome, which I hate. I should also note that Mozilla's Enhanced Tracking Protection has caused lots of similar issues and I usually disable it on all websites. I can see the webpages but Firefox dosn't seem to recognise any of the log-in links and on some when I enter my information nothing happens and I don't see the loading dots at the top of the Tab.

All Replies (4)

FredMcD
FredMcD
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Make sure f-secure is fully removed. Contact their support.


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Harold Johnson
Harold Johnson Question owner
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f-secure is my antivirus software. I can't remove it without exposing my PC to security issues. The browser extensions are removed or so Firefox tells me in Tools/Add-ons. I don't use any of the Windows or f-secure browsing security features because they render Firefox useless. I haven't made any changes other than MS auto updates. The changes I have noticed are all newly redesigned web pages that employ new security and features. Remember Edge and Chrome work with no problems. Firefox does not work so the issue has to be with Mozilla.

Harold Johnson
Harold Johnson Question owner
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I also don't save any cookies or browsing history and haven't for years.

FredMcD
FredMcD
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Contact f-secure support and ask questions.