This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Accidently reset my firefox account password by email

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

I accidently reset my firefox account password by email and now all my synced bookmarks are gone..Now can I recover them anyway?

I accidently reset my firefox account password by email and now all my synced bookmarks are gone..Now can I recover them anyway?

All Replies (2)

more options

Resetting the sync password, or changing its e-mail or password, will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

more options

You shouldn't lose bookmarks on connected devices and once you reconnect all devices using the new password then you should see the bookmarks from other devices.

If you lost bookmarks then on a desktop device you should be able to use an automatically created backup in the bookmarkbackups folder.