This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

STARTTLS is required to send

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

more options

I get this message when trying to send an email from my linux laptop:

An error occurred while sending mail. The mail server responded: 451 5.7.3 STARTTLS is required to send mail [CO2PR04CA0178.namprd04.prod.outlook.com]. Please verify that your email address is correct in your account settings and try again.

Background: My email server was recently migrated to office365. Many features worked okay until 24 hours later. The email support person (from godaddy) walked me through updating the incoming and outgoing server addresses, but had no idea what to make of this error message.

Can anyone help walk me through whats going on and how to fix it? Thanks!

I get this message when trying to send an email from my linux laptop: An error occurred while sending mail. The mail server responded: 451 5.7.3 STARTTLS is required to send mail [CO2PR04CA0178.namprd04.prod.outlook.com]. Please verify that your email address is correct in your account settings and try again. Background: My email server was recently migrated to office365. Many features worked okay until 24 hours later. The email support person (from godaddy) walked me through updating the incoming and outgoing server addresses, but had no idea what to make of this error message. Can anyone help walk me through whats going on and how to fix it? Thanks!

All Replies (1)

more options

What's the connection security for the outgoing server? It should be STARTTLS on port 587.