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Unable to load a specific website. I get a white page.

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by ar3142

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Hi,

 I am unable to load discounttire.com. I get a white page although the address is shown. This problem is specific to this computer. I've tried clearing cache/cookies, running in safe mode, changing IPv6 & DNS prefetching settings, run full system virus scan & Malwarebytes. As far as I know this is the only website where this problem exists. On this computer I can access the website using another browser. Any help appreciated.

Thanks

Hi, I am unable to load discounttire.com. I get a white page although the address is shown. This problem is specific to this computer. I've tried clearing cache/cookies, running in safe mode, changing IPv6 & DNS prefetching settings, run full system virus scan & Malwarebytes. As far as I know this is the only website where this problem exists. On this computer I can access the website using another browser. Any help appreciated. Thanks

All Replies (4)

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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

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I don't have any of those security software. I have Norton 360. I tried disabling the firewall & no change. I've tried the solutions in your links & no joy. I get no error messages. The lock icon on the address bar says I'm "Securely connected to the site". When I reload the page I see the page for a millisecond & then it goes white. This only happens w/ Firefox.

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Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

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Just tried & no joy.