Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Sync account has lost all data

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Eiq

Eiq
Eiq
more options

I've reinstalled my PC. First thing first I downloaded FF and installed it. Login to Firefox Sync. And it's empty. No history, no tabs, no passwords, everything is gone. I've check that I logged into correct account. And yes I can track many previous emails from this account. Why did Sync lost all data? Is there a history that I can use to restore my lost data? Thanks!

I've reinstalled my PC. First thing first I downloaded FF and installed it. Login to Firefox Sync. And it's empty. No history, no tabs, no passwords, everything is gone. I've check that I logged into correct account. And yes I can track many previous emails from this account. Why did Sync lost all data? Is there a history that I can use to restore my lost data? Thanks!

Chosen solution

OK I see now. Resetting your password deletes synced data. Although I don't see why. I usually don't throw all the furniture away when I change my lock. I didn't even wanted to reset my password. I just could not remember it so I clicked "Forgot my password" and from then it was just all on auto as this is a standard procedure now days. I better won't use this future at all, seems kinda useless now. Thanks for the response!

Read this answer in context 👍 0

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Did you change a password?

Eiq
Eiq Question owner
more options

Chosen Solution

OK I see now. Resetting your password deletes synced data. Although I don't see why. I usually don't throw all the furniture away when I change my lock. I didn't even wanted to reset my password. I just could not remember it so I clicked "Forgot my password" and from then it was just all on auto as this is a standard procedure now days. I better won't use this future at all, seems kinda useless now. Thanks for the response!