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Cannot update Firefox browser

ckopulsky
ckopulsky
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My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!
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Chosen solution

Try installing Firefox 78 first, using the steps in the following article:

Assuming that installs and runs successfully, and upgrades your files from their Firefox 69 formats to Firefox 78 formats, then try having it update itself normally.

Any luck?

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All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Try installing Firefox 78 first, using the steps in the following article:

Assuming that installs and runs successfully, and upgrades your files from their Firefox 69 formats to Firefox 78 formats, then try having it update itself normally.

Any luck?

ckopulsky
ckopulsky Question owner
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I followed the second link and this worked. I now have a version of Firefox 89.0 on my computer. It looks like I have both the old version and this newer version on my computer. I need to get my bookmarks from the old one over, but I see there is an article about that. Thank you for your help.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Uh-oh, usually the new installation seamlessly takes over your existing profile. If you run into problems, let us know.