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Set up on new computer

  • 5 replies
  • 1 has this problem
  • 10 views
  • Last reply by sfhowes

21bobb
21bobb
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Successfully downloaded Thunderbird on new computer. Verified outbound.att.net and inbound.att.net settings are same as first computer with Thunderbird. Ports are ok. SSL/TLS ok. Normal password for authentication ok. I cannot retrieve mail or contacts. I keep getting password error. What password am I supposed to use? ATT email password, Password listed for Thunderbird for 1st, or master password. I attempted all and am not getting both PCs in sync with ATT. I do not know how to start all over.

Successfully downloaded Thunderbird on new computer. Verified outbound.att.net and inbound.att.net settings are same as first computer with Thunderbird. Ports are ok. SSL/TLS ok. Normal password for authentication ok. I cannot retrieve mail or contacts. I keep getting password error. What password am I supposed to use? ATT email password, Password listed for Thunderbird for 1st, or master password. I attempted all and am not getting both PCs in sync with ATT. I do not know how to start all over.

All Replies (5)

sfhowes
sfhowes
  • Top 10 Contributor
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An AT&T account will work if you use a secure mail key.

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

https://www.att.com/support/article/email-support/KM1240308

21bobb
21bobb Question owner
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Uninstalled and reinstalled TB. Entered new ATT secure email key when prompted for password. Did not work. Program never asked for secure email key, just asked for password. I have old secure email key on first PC that did not work on new pc. Maybe problem is when I went to "saved passwords" to delete password as instructed I deleted everything because I did not see how to delete just the password. The account doe not show up at all. in the password screen.

sfhowes
sfhowes
  • Top 10 Contributor
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TB will not specifically ask for a secure mail key, but you must use it when asked for a password. What is the antivirus? Some of them 'manage' passwords that interferes with TB Saved Passwords.

21bobb
21bobb Question owner
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Thank you so much, but I am still not whole. Option/ Security/Password "Saved Passwords" has no listings- blank.

I selected use Master Password and typed in the same password that I have previously used with ATT. Not sure this makes a difference.

Attempted to send myself an email and it ask for a password. Master did not work. ATT secure mail key from my 1st PC did.

All of my mails started loading into my inbox

I successfully sent myself an email, but only after being asked and typing the extremely long ATT secure mail key.

How can I configure so I do not have to type any passwords?

Again, Thanks. You got me 99% of the way.

Bob B

sfhowes
sfhowes
  • Top 10 Contributor
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Master passwords have no relation to mail accounts or mail providers; they are strictly for protecting access to the Saved Passwords in TB.

http://kb.mozillazine.org/Master_password

When you're asked to enter an account password, there should be a box to check to have it stored in Saved Passwords.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird