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Unable to sync account data.

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  • Last reply by Paul

sherristone4224
sherristone4224
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Former email and phone were retired. I changed ISP's, hence got a new email address. Also, my former phone became corrupted and was returned for a new one and just downloaded and installed Firefox on it. But now need my sync data from current account existing under expired email address due to changing ISP's. How do I recover and sync data (bookmarks, password vault, etc.) to my new phone and get the email address changed in firefox?

Former email and phone were retired. I changed ISP's, hence got a new email address. Also, my former phone became corrupted and was returned for a new one and just downloaded and installed Firefox on it. But now need my sync data from current account existing under expired email address due to changing ISP's. How do I recover and sync data (bookmarks, password vault, etc.) to my new phone and get the email address changed in firefox?

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.