This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is stuck at a weird position whenever I am starting it

  • 9 replies
  • 1 has this problem
  • 3 views
  • Last reply by Bithiah

more options

For some reason I can only upload one image here so here is the issue. I have the about:config also set just fine.

For some reason I can only upload one image here so [https://filestore.community.support.microsoft.com/api/images/d0c0a098-26ef-49cf-9659-f8e3221a65c2?upload=true here is the issue]. I have the about:config also set just fine.
Attached screenshots

Chosen solution

Hey there!

Please see the following link for the solution (to a similar case to yours):

https://support.mozilla.org/en-US/questions/1297207

Hope I helped!

Kind regards,

Bithiah

Read this answer in context 👍 0

All Replies (9)

more options

Chosen Solution

Hey there!

Please see the following link for the solution (to a similar case to yours):

https://support.mozilla.org/en-US/questions/1297207

Hope I helped!

Kind regards,

Bithiah

more options

It does not help, there is no xulstore.json anywhere.

more options

Hey there,

Please see the following:

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved https://support.mozilla.org/en-US/questions/1333884

Sorry about that!

Hope I helped!

Kind regards,

Bithiah

more options

Amay said

It does not help, there is no xulstore.json anywhere.

There should be such a file. It's possible you looked in the wrong folder.

C:\Users\<UserName>\AppData\Roaming\Mozilla\Firefox\Profiles not C:\Users\<UserName>\AppData\Local\Mozilla\Firefox\Profiles\

more options

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

There is no such file!

more options

Can you attach a screenshot of the folder content that shows if you click Open Folder in List (detail) format ?

more options

Could it be the file is hidden or write-protected? DOS command: attrib -r -h *.* or Open your file explorer. Select that directory. At the top menu, select View. Turn on Hidden Items.

Modified by FredMcD

more options

Hey there!

If your problem is solved, please mark a solution so that others can see this thread is solved. Thank you in advance!

Kind regards,

Bithiah