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"Secure Connection Failed": Firefox for Android only

duncan.e.chung
duncan.e.chung
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Hi.

My internet banking site seems to not work with Firefox for Android.

It works fine with:

  • Firefox (Desktop)
  • Chrome (Android)

The page is:

https://login.anz.com/internetbanking

Just wondering where should I report this.

Firefox is not one of the bank's officially supported browsers , but given it works fine on Firefox Desktop, is it a problem with Firefox for Android?

Duncan

Hi. My internet banking site seems to not work with Firefox for Android. It works fine with: * Firefox (Desktop) * Chrome (Android) The page is: [https://login.anz.com/internetbanking https://login.anz.com/internetbanking] Just wondering where should I report this. Firefox is not one of the bank's officially [https://www.anz.com.au/support/internet-banking/getting-started/browser-software-settings supported browsers] , but given it works fine on Firefox Desktop, is it a problem with Firefox for Android? Duncan

Chosen solution

Hi Duncan

Apologies for the delay, it has been a bit of a challenge getting my head around what is happening so I hope that this explanation makes sense.

It appears that Firefox and Firefox for Android have different approaches to handling website certificates. We are looking into harmonising Firefox for Android with Firefox on the desktop, but I cannot give an ETA of when that will be.

In the meantime, being very aware that this is a banking website, I recommend that you use the banks dedicated banking app which should be a secure way to access your accounts.

Read this answer in context 👍 0

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question. I have asked our developers and am awaiting a response.

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Chosen Solution

Hi Duncan

Apologies for the delay, it has been a bit of a challenge getting my head around what is happening so I hope that this explanation makes sense.

It appears that Firefox and Firefox for Android have different approaches to handling website certificates. We are looking into harmonising Firefox for Android with Firefox on the desktop, but I cannot give an ETA of when that will be.

In the meantime, being very aware that this is a banking website, I recommend that you use the banks dedicated banking app which should be a secure way to access your accounts.

duncan.e.chung
duncan.e.chung Question owner
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Hi Seburo.

No problems. I just wanted to raise this to make the issue known.

Seems like it's being worked on