Websites with embedded content from third-party websites not working, even when enhanced tracking protection is disabled.
Hi I have been having a few problems getting some websites to work properly in Firefox, even when I disable all my extensions (uBlock Origin, DeCentraleyes, HTTPS Everywhere) and also disable enhanced tracking protection.
It has happened with a few websites, but I investigated one yesterday. It failed to load video on Firefox, but had no problem loading it on Edge. The video content was hosted on a site named Wistia.com (which loads just fine by itself).
What settings should I change in Firefox to enable this type of content to work?
Chosen solution
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
All Replies (3)
Chosen Solution
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Thanks, this helped me find the problem. Turns out enabling "use recommended performance settings" was causing the problem. Presumably due to automatically activating hardware acceleration.
The answer: turn them both off.
Glad to help. Safe Surfing.