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Websites with embedded content from third-party websites not working, even when enhanced tracking protection is disabled.

  • 3 replies
  • 1 has this problem
  • 172 views
  • Last reply by FredMcD

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Hi I have been having a few problems getting some websites to work properly in Firefox, even when I disable all my extensions (uBlock Origin, DeCentraleyes, HTTPS Everywhere) and also disable enhanced tracking protection.

It has happened with a few websites, but I investigated one yesterday. It failed to load video on Firefox, but had no problem loading it on Edge. The video content was hosted on a site named Wistia.com (which loads just fine by itself).

What settings should I change in Firefox to enable this type of content to work?

Hi I have been having a few problems getting some websites to work properly in Firefox, even when I disable all my extensions (uBlock Origin, DeCentraleyes, HTTPS Everywhere) and also disable enhanced tracking protection. It has happened with a few websites, but I investigated one yesterday. It failed to load video on Firefox, but had no problem loading it on Edge. The video content was hosted on a site named Wistia.com (which loads just fine by itself). What settings should I change in Firefox to enable this type of content to work?

Chosen solution

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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All Replies (3)

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Chosen Solution

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Thanks, this helped me find the problem. Turns out enabling "use recommended performance settings" was causing the problem. Presumably due to automatically activating hardware acceleration.

The answer: turn them both off.

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Glad to help. Safe Surfing.