This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email setup error

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

kokoonvicki
kokoonvicki
more options

I have already successfully installed my personal email which is with Telus. But as I try to install my work email which is also with Telus I get the error that Thunderbird failed to find the settings for my email account

I have already successfully installed my personal email which is with Telus. But as I try to install my work email which is also with Telus I get the error that Thunderbird failed to find the settings for my email account

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The setup wizard might not know that Telus now uses gmail servers (in fact, there are no Telus entries in the ISP database). Click Manual config. during account setup and enter the usual gmail settings: imap.gmail.com on 993, smtp.gmail.com on 465; SSL/TLS security, authentication = OAuth2, User Name = email address. Click Advanced config. if OAuth2 isn't shown in the authentication menu.

https://www.telus.com/en/mb/support/article/set-up-telus-email-thunderbird-mozilla

Modified by sfhowes