This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Read emails are not downloading, office365 via owl

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

Hi, I'm having a problem suddenly where a few of my emails are showing up as new (the folder is bold, showing new messages) but when I click the folder, nothing downloads, the bold "new message" number disappears.

However, as I click away from the folder, the new message marker comes back in a short while.

Checking the mail in office online, I do have a message there that I don't have locally, but it's not downloading.

How does one fix this and avoid this for good?

Incidentally - and a potential fix: Is there any way to direct thunderbird to download all new messages immediately as they arrive? I don't want to click and wait - I want all messages to be available locally.

Thanks

p.s. it's only happening to 4 messages from yesterday - everything else (eg new messages) is downloading again, fine.

Hi, I'm having a problem suddenly where a few of my emails are showing up as new (the folder is bold, showing new messages) but when I click the folder, nothing downloads, the bold "new message" number disappears. However, as I click away from the folder, the new message marker comes back in a short while. Checking the mail in office online, I do have a message there that I don't have locally, but it's not downloading. How does one fix this and avoid this for good? Incidentally - and a potential fix: Is there any way to direct thunderbird to download all new messages immediately as they arrive? I don't want to click and wait - I want all messages to be available locally. Thanks p.s. it's only happening to 4 messages from yesterday - everything else (eg new messages) is downloading again, fine.

Modified by ysu

All Replies (1)

more options

OWL support is provided by the author. The link is on the download page. https://addons.thunderbird.net/en-us/thunderbird/addon/owl-for-exchange/?src=search