We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Adding new email account fails with generic SMTP/postfix account

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by gossamer

gossamer
gossamer
more options

Hi, I have a fedora34 system with dovecot and postfix, and the manual config won't let me continue creating an account with my custom settings. I'm using Thunderbird 91.1.0 (64-bit).

I'm trying to "configure manually" an account with the following details because Thunderbird is unable to autodetect my proper mail server settings.

For this configuration, my email address is alex@example.com, but my username is just alex.

Receive: (IMAP) Server: mail.example.com Port: 993 Connection Security: SSL/TLS Auth Method: Normal Password User: alex

Send: (SMTP) Server: mail.example.com Port: 587 Security: STARTTLS User: alex

When I click "Re-Test", it wipes out the port 587 and sets it to zero, and removes the hostname from the outgoing server config.

There's no way to configure the outgoing mail settings to be able to click "Done" and accept the changes.

I can click "Advanced config", but it then just uses the default outgoing mail server for this account.

Is this a bug? This works with the previous version of Thunderbird I was using.

Hi, I have a fedora34 system with dovecot and postfix, and the manual config won't let me continue creating an account with my custom settings. I'm using Thunderbird 91.1.0 (64-bit). I'm trying to "configure manually" an account with the following details because Thunderbird is unable to autodetect my proper mail server settings. For this configuration, my email address is alex@example.com, but my username is just alex. Receive: (IMAP) Server: mail.example.com Port: 993 Connection Security: SSL/TLS Auth Method: Normal Password User: alex Send: (SMTP) Server: mail.example.com Port: 587 Security: STARTTLS User: alex When I click "Re-Test", it wipes out the port 587 and sets it to zero, and removes the hostname from the outgoing server config. There's no way to configure the outgoing mail settings to be able to click "Done" and accept the changes. I can click "Advanced config", but it then just uses the default outgoing mail server for this account. Is this a bug? This works with the previous version of Thunderbird I was using.

All Replies (4)

gossamer
gossamer Question owner
more options

Hi, no one has any idea what might be happening here?

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try adding the account offline, from File/Offline/Work Offline, then go back online once it's added.

Tracy15
Tracy15
more options

sfhowes said
Try adding the account offline, from File/Offline/Work Offline, then go back online once it's added.

This did not work for me. The "Done" button remains inactive.

gossamer
gossamer Question owner
more options

Tracy15 said

sfhowes said
Try adding the account offline, from File/Offline/Work Offline, then go back online once it's added.

This did not work for me. The "Done" button remains inactive.

I had to just follow the manual approach and avoid having Thunderbird do any amount of verification, and trust that my settings were the way they were supposed to be on my own.