This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error trying to preview an attached file on Hotmail, using Firefox

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by jonzn4SUSE

manoel_cunha
manoel_cunha
more options

Hello, Since yesterday (Sept, 28th 2021), I have the following message when trying to preview an attached document (PDF, in this case), accessing Hotmail using Firefox 92.0 (64-bit) in UBUNTU Linux:

"Something went wrong while the document preview was being created. Please try again later"

The same error also occurs using Firefox 92.0 (64 bit) in Windows 10, but does not occur using Chrome in UBUNTU and Chrome in Windows, as well as using Microsoft Edge. Can you help me please?

Thanks in advance. Manoel.

Hello, Since yesterday (Sept, 28th 2021), I have the following message when trying to preview an attached document (PDF, in this case), accessing Hotmail using Firefox 92.0 (64-bit) in UBUNTU Linux: '''"Something went wrong while the document preview was being created. Please try again later"''' The same error also occurs using Firefox 92.0 (64 bit) in Windows 10, but does not occur using Chrome in UBUNTU and Chrome in Windows, as well as using Microsoft Edge. Can you help me please? Thanks in advance. Manoel.
Attached screenshots

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Many people are reporting this now.

One possible reason for the inability to preview is that the page is requesting a file that doesn't exist:

https://outlook-1.cdn.office.net/owamail/20210927003.01/scripts/owa.vendors~SxSPdfWorker.js

the 20210927 in that path looks like yesterday's date, so I suspect there was a recent change on the site.

Currently, I think the only workaround would be to use the Download option to view the PDF in a separate tab. If you have the default setting ("Open in Firefox") or prefer to always get the download dialog ("Always Ask"), then Firefox will offer this option. If you set Firefox to always save PDFs or always open PDFs in another program, then that would happen instead. (To view/modify PDF handling settings, see the steps in this article: View PDF files using Firefox’s built-in viewer.)

manoel_cunha
manoel_cunha Question owner
more options

Hello,

After few days and just like "magic", the problem is solved. Maybe because of an update in my UBUNTU system... Thanks.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I would recommend you run a separate version of Firefox to compare future issues. Try downloading a copy of Firefox to a folder and run it from there.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release