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Cannot open Firefox and met with the message "Your Firefox profile cannot be loaded" prompt

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

n_g
n_g
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Hi,

I've been completely unable to open firefox on an older imac running OS highsierra. I am receiving the Profile Missing : Your Firefox profile cannot be loaded. It may be missing or inaccessible. I've gone through the steps advised by deleting the profiles.ini. Still nothing changes. I've deleted all files and uninstalled the program in multiple sittings to no avail. Would be great to know whats going on!

Additionally, I am running Firefox on a PC running windows 10 using this profile with no errors.

Thanks for helping!

Hi, I've been completely unable to open firefox on an older imac running OS highsierra. I am receiving the''' Profile Missing : Your Firefox profile cannot be loaded. It may be missing or inaccessible.''' I've gone through the steps advised by deleting the profiles.ini. Still nothing changes. I've deleted all files and uninstalled the program in multiple sittings to no avail. Would be great to know whats going on! Additionally, I am running Firefox on a PC running windows 10 using this profile with no errors. Thanks for helping!
Attached screenshots

All Replies (2)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that this profile is registered properly in profiles.ini. You can use the Profile Manager to create a new profile and use "Choose Folder" to point to the profile you want to use.