This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get sync my old data

  • 1 reply
  • 1 has this problem
  • 22 views
  • Last reply by Paul

ayi.soulid
ayi.soulid
more options

I have two device with same account in firefox android browser. My first device currently have bricked and I lost my data. And then I buy second device and install firefox again. When I have succesfully login and finished sync why my old data like bookmarks, password, and site on my old phone not recover? Please help me

I have two device with same account in firefox android browser. My first device currently have bricked and I lost my data. And then I buy second device and install firefox again. When I have succesfully login and finished sync why my old data like bookmarks, password, and site on my old phone not recover? Please help me

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.