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Can not login to my online bank account

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

buschman54
buschman54
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For the last several days, when I trying to login to my online banking account I get the flowing message:

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

I am currently running the latest update, and I even updated to make sure. Called bank tech support and of course they said it is a FireFox issue. Any thoughts? I have been using Firefox before I acquired an account with this bank. No issues until a few days ago.

Thanks

For the last several days, when I trying to login to my online banking account I get the flowing message: Please update your browser. We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience. Update your browser I am currently running the latest update, and I even updated to make sure. Called bank tech support and of course they said it is a FireFox issue. Any thoughts? I have been using Firefox before I acquired an account with this bank. No issues until a few days ago. Thanks

All Replies (1)

FredMcD
FredMcD
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Your User Agent shows: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0/3PRosTih-18

Note the junk at the end.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/


Do you have enabled "Resist Fingerprinting" if you check ‘’’Resist Fingerprinting’’’ on the ‘’’about:config’’’ page as this affects the user agent?


’’’Avast AntiTrack’’’ is also known to cause this issue.