This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 91 crash upon closing

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

more options

Closing TB91, I always get a popup from some Mozilla crash reporter and have some TB processes still running.

A clean termination of TB would be appreciated.

Closing TB91, I always get a popup from some Mozilla crash reporter and have some TB processes still running. A clean termination of TB would be appreciated.

All Replies (6)

more options

What is the latest crash ID, found in Help/More Troubleshooting, Crash Reports? It's a string beginning with bp-...

more options

I created a new crash report (just by closing TB and waiting for several minutes while the task manager still showed Thunderbird-Inbox or something similar before the Mozilla crash reporter finally popped up):

Here is the latest ID: bp-8c1c8fd5-2568-4dd6-beb9-830d00211014

Older IDs are (all from within one week before I stopped sending crash reports until yesterday): bp-8787ff4a-8695-4523-a33e-9060e0210929 bp-fd5c664d-91d8-4397-aeeb-92e440210927 bp-a29d063b-cfd5-4601-bcfa-1325a0210826 bp-524f1211-21fb-4494-bece-6bc910210826 bp-265cfb7b-c0e6-4beb-aa60-111ba0210826 bp-b173ea49-cf8f-4521-a7d9-659c40210823 bp-f1ce1f9e-72de-4d09-90f8-ad59c0210823

I hope this helps to find the problem.

more options

The crash reports refer to the Textmarker, Attach from Clipboard and XNote++ add-ons, and Dropbox. Check to see if any of the extensions are incompatible. Do you have some connection between TB and Dropbox, such as profile backups?

more options

No connection to Dropbox - neither from Firefox nor Thunderbird (of course, I can open Dropbox URLs).

So, I should check removing or disabling the Textmarker, Attach from Clipboard and XNote++ add-ons ? Do you know when TB91 compatible versions of those will be available (even if not Mozilla is providing them) ?

more options

PS: can you have a short look at my other question about opening detached attachments: https://support.mozilla.org/en-US/questions/1353549 Thanks for all support !

more options

Ii think you have the latest versions for those add-ons, but one or more of them might not be compatible. Run in safe mode (hold Shift when launching TB) to test (add-ons are disabled in safe mode).