Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Certain Emojis Not Showing Up - Replaced With Small Box With Letters/Numbers

more options

Certain emojis are no longer showing up for me while using Firefox. They will show up as as little boxes with numbers and letters instead of the actual emoji art. This doesn't happen with all of them, only certain ones. I have attached a few screenshots for reference.

Also, I have attempted to fix this issue by changing my default fonts, disabling addons, etc. Nothing seems to work. When I use Chrome, I have no issues seeing these emojis.

Thanks!

Ash

Certain emojis are no longer showing up for me while using Firefox. They will show up as as little boxes with numbers and letters instead of the actual emoji art. This doesn't happen with all of them, only certain ones. I have attached a few screenshots for reference. Also, I have attempted to fix this issue by changing my default fonts, disabling addons, etc. Nothing seems to work. When I use Chrome, I have no issues seeing these emojis. Thanks! Ash
Attached screenshots

Chosen solution

On Mac the "Apple Color Emoji" font is used for showing (see about:config => font.name-list.emoji), so make sure you have the latest version of this font to get support for newer emojis. Other platforms can use or fallback to the "Twemoji Mozilla" font. I assume that Mac OS X 10.15 can show these new emojis, but I'm not sure about this.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

On Mac the "Apple Color Emoji" font is used for showing (see about:config => font.name-list.emoji), so make sure you have the latest version of this font to get support for newer emojis. Other platforms can use or fallback to the "Twemoji Mozilla" font. I assume that Mac OS X 10.15 can show these new emojis, but I'm not sure about this.

more options

Updating my OS worked! Thank you. I was resisting Big Sur.. Emojis are back now though :)

FYI I have since run into the problem again. I SOLVED by going into my Font Book and removing a duplicate Apple Color Emoji font. After resolving automatically, my emojis went back to normal.

Modified by grubert.ashley