Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Disappearance of message after filtering

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by Matt

jjsfb
jjsfb
more options

On an exchange account with the owl addon, since update to TB91, launching a filter to tag some emails, make them disappear from the list. They are still in the inbox in the webmail access to the exchange account. It looks like they are masked in TB The filter is very simple : a few OR conditions on name of senders, only one action tag with a preset tag - is there a way to unmask emails ? - is this a bug from the filter ? - is this a bug from owl addon ? Thanks for helping me

On an exchange account with the owl addon, since update to TB91, launching a filter to tag some emails, make them disappear from the list. They are still in the inbox in the webmail access to the exchange account. It looks like they are masked in TB The filter is very simple : a few OR conditions on name of senders, only one action tag with a preset tag - is there a way to unmask emails ? - is this a bug from the filter ? - is this a bug from owl addon ? Thanks for helping me

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I would guess this is an owl issue, but you could try right clicking the folder, selecting properties and then the repair function to re-index the folder. This might bring them back into view and will offer additional data points for the OWL people to assist you.