This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't save drafts or templates on Mac OS 11.6 with Thunderbird 91.2.1 - "copy failed"

  • 13 replies
  • 3 have this problem
  • 1 view
  • Last reply by Thomas

more options

When I try to save a draft or template email, it says "copy failed". Then the draft email freezes up. Send, spelling, save, etc are grayed out. I have restarted the computer. I have deleted the Thunderbird app and reloaded it. I did not delete the Thunderbird data. Any suggestions will be appreciated

When I try to save a draft or template email, it says "copy failed". Then the draft email freezes up. Send, spelling, save, etc are grayed out. I have restarted the computer. I have deleted the Thunderbird app and reloaded it. I did not delete the Thunderbird data. Any suggestions will be appreciated

Modified by Wayne Mery

Chosen solution

Are you using AVG or any other AV software?

Read this answer in context 👍 1

All Replies (13)

more options
more options

Wayne, Thank you. That did not solve the problem. If I knew how, I would delete all of the data associated with Thunderbird after deleting the app. Then downloading the newer version might work.

more options

Tried Help > Troubleshoot mode?

more options

Wayne, Thank you. That did not solve the problem. I am wondering if it is a problem with gmail. I will try the same thing with Apple Mail app and gmail when I have the time.

more options

The problem is not with gmail. I used the Apple Mail app and was able to save drafts. So it is either in the setting on Thunderbird or on my Mac. Interestingly, I have the problem on both my Mac and my MacBook. My wife does not have any problem saving drafts in Thunderbird on her Mac or MacBook

more options

In Activity Manager, when saving a Draft or message to Sent folder, or moving from a local folder to IMAP:

"The current operation on 'Drafts' did not succeed. The mail server for account x@y.z responded: Expected literal, but saw UTF8"

Reproducible in any build of Thunderbird 91, including nightlies from this week, in Troubleshooting Mode, and even with a completely new profile. Happens on Windows and MacOS - across several OS releases of both.

It is not a transport (TLS/SSL) problem, as other IMAP operations work (moving, marking, flagging, deleting, etc)

It's not a (user) data problem either, as fresh accounts both client and server-side manifest this issue.

I am running ArchiveOpteryx as the mailserver, but nothing significant/useful is logged there either, as it's an MUA problem.

Been running Tbird/Mozilla/etc for decades - this is a new Tbird problem.

more options

I've been having this problem since the 91.2.1 version. The current update didn't help. I now have 91.3.1.

more options

Chosen Solution

Are you using AVG or any other AV software?

more options

Wayne, Yes! Do you think that is the cause of the problem?

more options

Wayne, Thank you. You solved the problem and it is AVG. I uninstalled AVG and restarted my Mac and Thunderbird worked properly, saving a draft and a template. I then reinstalled AVG, restated my Mac and Thunderbird would not save a draft nor a template.

more options

Wayne, I thank you too. I also had AVG. Once I uninstalled it, Thunderbird is working like clockwork again. I appreciate you!

more options

Wayne, I uninstalled AVG and then installed Avast (another free anti-virus). Thunderbird is working great. Thanks again.

more options

I have the same problem - "Copy Failed". I also get "The current command did not succeed. The mail server for account "@mailerserver" responded: Expected literal but saw UTF8 (~(NNN)).". No antivirus running, just Windows antivirus. Previous version of T'Bird still runs OK. Problem reproduced on two Win10 machines. Only preference change is Security.tls.version.min set to 1 to maintain IMAP provider compatibility. Also applies to "Sent" emails saved to IMAP Sent folder.

Update 2021-12-09: Applied 9.1.40 (32 bit) and this problem still remains. Any updates?

Modified by Thomas