This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost my passwords from Firefox Lockwise

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

more options

I re-signed into my Firefox account and had to change the password to do so. Now all my saved logins/passwords have gone. Is there any way to retrieve them?

I re-signed into my Firefox account and had to change the password to do so. Now all my saved logins/passwords have gone. Is there any way to retrieve them?

All Replies (1)

more options

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.