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version 94.0.1 not connecting to the internet

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

williexb
williexb
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Since the update today to Mozilla 94.0.1 Firefox has locked out my access from the internet on my Windows 10 computer. Other browsers are working just fine. Do I need to drop Firefox? Or, is there a fix or update coming to address this?

Since the update today to Mozilla 94.0.1 Firefox has locked out my access from the internet on my Windows 10 computer. Other browsers are working just fine. Do I need to drop Firefox? Or, is there a fix or update coming to address this?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, what kind of messages are you seeing in Firefox? For example:

  • Can't make a secure connection
  • Site not found
  • Page timed out
  • Something else

If it's a secure connection error, can you copy/paste the ERROR_CODE from the page? Sometimes you need to click an Advanced button to access the code.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.