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Website login box gone, disappeared, missing

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

FITorion
FITorion
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Firefox 94.0.1 Win 10 Websites such as banks and investment sites which normally have a box for login info appear when you click the login button ... nothing appears. Checked with safe mode... problem persists. Checked with another browser... MS Edge... works in that browser. Problem started a day ago and has persisted. No known settings have been changed. I've checked about:config and javascript does not appear to be disabled. I can't find anything that could be causing this in settings. images attached... what it looks like in Firefox and what it looks like in Edge.

Firefox 94.0.1 Win 10 Websites such as banks and investment sites which normally have a box for login info appear when you click the login button ... nothing appears. Checked with safe mode... problem persists. Checked with another browser... MS Edge... works in that browser. Problem started a day ago and has persisted. No known settings have been changed. I've checked about:config and javascript does not appear to be disabled. I can't find anything that could be causing this in settings. images attached... what it looks like in Firefox and what it looks like in Edge.
Attached screenshots

All Replies (2)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window