This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update 91.3.0 - hangs at "Checking mail server capabilities"

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Jan

azheavychevy
azheavychevy
more options

As soon as I updated to 91.3.0, Thunderbird now hangs at "Checking mail server capabilities" and I get the dancing dot in my "Inbox" tab. I can access my email using the web mail and Samsung email on my phone.

Updated to 91.3.1 and no change. "security.tls.version.min" has been set to 1

Any other suggestions?

As soon as I updated to 91.3.0, Thunderbird now hangs at "Checking mail server capabilities" and I get the dancing dot in my "Inbox" tab. I can access my email using the web mail and Samsung email on my phone. Updated to 91.3.1 and no change. "security.tls.version.min" has been set to 1 Any other suggestions?

All Replies (3)

Jan
Jan
more options

I ran in this error on Fedora on Thunderbird 91.7.0 two days ago. I have multiple mail accounts. Some mail accounts have this issue, some not. I think that it is related to certificates. After that I deleted the certificate of a working mail account, this account also started having this problem.

I tried to find errors etc. in the console, but could not find anything that seemed related to this issue. I also tried the "security.tls.version.min" setting, but also for me it did not fix the issue.

So, also I'm asking for any suggestions.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Jan's issue is noted at https://support.mozilla.org/en-US/questions/1357919

Jan
Jan
more options

Wayne Mery said
Jan's issue is noted at https://support.mozilla.org/en-US/questions/1357919

I think you meant to write: https://bugzilla.mozilla.org/show_bug.cgi?id=1764770