This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Web Security

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

flowers.david
flowers.david
more options

Someone from cuba is trying to accesss my firefox account? How can i stop them. I keep getting emails about it. I already set up two step authentication.

Someone from cuba is trying to accesss my firefox account? How can i stop them. I keep getting emails about it. I already set up two step authentication.

All Replies (2)

Firefox_Beginner
Firefox_Beginner
more options

I cant offer you a solution but what i would do personally, change my mail adress, he/she is using your mail adress for the login attempts. After a week or month change it back and see if this is still happening.

FredMcD
FredMcD
more options

No. Do not use the old e-mail ever again.


Make sure you are using a very strong password. If you think you should change the current password;

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.