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Finding former profile

  • 1 reply
  • 1 has this problem
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  • Last reply by christ1

bpc22
bpc22
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AOL just required me to delete my Thunderbird account and re-install it for security purposes. They claimed that my old folders and emails would still be there, but they're gone. I think I need to find my 'old' profile on my laptop to link Thunderbird to it again, but I don't know how to do that. Can someone guide me through that? It would be a disaster if all of my old email folders were gone.

AOL just required me to delete my Thunderbird account and re-install it for security purposes. They claimed that my old folders and emails would still be there, but they're gone. I think I need to find my 'old' profile on my laptop to link Thunderbird to it again, but I don't know how to do that. Can someone guide me through that? It would be a disaster if all of my old email folders were gone.

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christ1
christ1
  • Top 25 Contributor
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To locate the old account data look in your profile folder. To find the profile folder see https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_finding-your-profile-without-opening-thunderbird

Then follow these instructions. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account