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Account not set

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by christ1

tomjvv
tomjvv
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Problem: I can't download any emails. Seems like I have no account.

Account: pop account with optimum

History: Recently, I lost my entire account (folders and emails). Mozilla stopped downloading my emails(IDK why, only this PC of 3). I asked and was told to delete the account and re-enter the info. When I did, I LOST EVERYTHING. NOT what I wanted.

I searched and found how to restore my stuff and it worked. I have all my folders and emails back. Now, I apparently have no account settings. The "get messages" button is inoperative.

I clicked on account settings and there's no place to enter info, like server name and password etc. It just says "local folders" In personal info, I found my login and password info. It is correct.

How can I set up a new account without losing my stuff again? Thanks !

Problem: I can't download any emails. Seems like I have no account. Account: pop account with optimum History: Recently, I lost my entire account (folders and emails). Mozilla stopped downloading my emails(IDK why, only this PC of 3). I asked and was told to delete the account and re-enter the info. When I did, I LOST EVERYTHING. NOT what I wanted. I searched and found how to restore my stuff and it worked. I have all my folders and emails back. Now, I apparently have no account settings. The "get messages" button is inoperative. I clicked on account settings and there's no place to enter info, like server name and password etc. It just says "local folders" In personal info, I found my login and password info. It is correct. How can I set up a new account without losing my stuff again? Thanks !

Chosen solution

I clicked on account settings and there's no place to enter info, like server name and password etc. It just says "local folders"

The "Local Folders" account is literally what is says - local. You'd need to set up your account again. https://support.mozilla.org/kb/automatic-account-configuration

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All Replies (1)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

I clicked on account settings and there's no place to enter info, like server name and password etc. It just says "local folders"

The "Local Folders" account is literally what is says - local. You'd need to set up your account again. https://support.mozilla.org/kb/automatic-account-configuration

Modified by christ1