This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Screen to send Email

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

btberry2016
btberry2016
more options

New computer. Downloaded Thunderbird and added 3 gmail accounts. Worked well for about a week and then started receiving strange screen when clicking the "write" control. Screen has no option to send the email. Has a gray frame around it. Can type in info - to, subject, and text but no way to send it. If you close it, asks if want to save to draft. (see image attached) I saved to "draft" but same screen with no send comes up when I pull up draft message. Have checked all settings for outgoing stmp and all are as directed (and same as old computer). Help please.

New computer. Downloaded Thunderbird and added 3 gmail accounts. Worked well for about a week and then started receiving strange screen when clicking the "write" control. Screen has no option to send the email. Has a gray frame around it. Can type in info - to, subject, and text but no way to send it. If you close it, asks if want to save to draft. (see image attached) I saved to "draft" but same screen with no send comes up when I pull up draft message. Have checked all settings for outgoing stmp and all are as directed (and same as old computer). Help please.
Attached screenshots

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Is hardware acceleration enabled in Preferences/General/Indexing? If it is, disable it, restart TB, and report on the appearance.

btberry2016
btberry2016 Question owner
more options

Yes it was enabled. I disabled and restarted. Still have same screen as before.

sfhowes
sfhowes
  • Top 25 Contributor
more options

Try this: launch in safe/troubleshoot mode (hold Shift when starting TB), check 'Reset toolbars & controls', 'Make changes & restart'. Any difference?