This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox freezing up and have to close all tabs out!

  • 4 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

stein6565
stein6565
more options

1. When I go into multiple tabs (maybe 3 or 4 at a time) it all of a sudden freezes and I cannot get into any of the tabs anymore nor close/X them out. I end up having to force quit and close out all tabs I was using.

2. It is also giving me a page that I use everyday not upload all the way which has never happened to me before. I attached a photo of what that page looks like.

1. When I go into multiple tabs (maybe 3 or 4 at a time) it all of a sudden freezes and I cannot get into any of the tabs anymore nor close/X them out. I end up having to force quit and close out all tabs I was using. 2. It is also giving me a page that I use everyday not upload all the way which has never happened to me before. I attached a photo of what that page looks like.
Attached screenshots

Chosen solution

stein6565 said
2. It is also giving me a page that I use everyday not upload all the way

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
more options

stein6565 said
. . . . all of a sudden freezes

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

FredMcD
FredMcD
more options

Chosen Solution

stein6565 said
2. It is also giving me a page that I use everyday not upload all the way

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

stein6565
stein6565 Question owner
more options

Thank you so much for your help!! The clearing of the cookies and caches worked. Have a wonderful day!

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.