Netflix and Youtube Videos not playing
For some reason I can't watch any of the licensed content on youtube I purchased, and I cannot watch anything on netflix. Both problems appeared at the same time so I thought they might be related. I have disabled hardware acceleration with no effect. I have cleared history and deleted cookies. I have also disabled my vpn, but none of it works.
Anyone else had this problem? Netflix says "browser not supported" and youtube says "problems showing licensed content."
Chosen solution
Your User Agent shows: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0/AYocYrYF-01
Note the junk at the end.
https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox
Do you have enabled "Resist Fingerprinting" if you check ‘’’Resist Fingerprinting’’’
on the ‘’’about:config’’’ page as this affects the user agent?
- privacy.resistFingerprinting = false
- https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting
’’’Avast AntiTrack’’’ is also known to cause this issue.
All Replies (4)
Chosen Solution
Your User Agent shows: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0/AYocYrYF-01
Note the junk at the end.
https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox
Do you have enabled "Resist Fingerprinting" if you check ‘’’Resist Fingerprinting’’’
on the ‘’’about:config’’’ page as this affects the user agent?
- privacy.resistFingerprinting = false
- https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting
’’’Avast AntiTrack’’’ is also known to cause this issue.
Make sure you have the latest Widevine version (4.10.2391.0).
You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Settings -> General: Play DRM
- https://support.mozilla.org/en-US/kb/enable-drm
You can possibly check the XHR requests in the Browser Console if this doesn't work.
Thank you both! It looks like it was caused mostly by my Avast security software, creating not only the 'user agent' problem but also the widevine was out of date. I removed avast anti track and refreshed Firefox and that fixed the issue.
Glad to help. Safe Surfing.