This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Prblems after update

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by jonzn4SUSE

velinda.hunter
velinda.hunter
more options

I use a web based program called Print Shop Pro at work and have always used Firefox as my browser. The updates are automatic and have never been a problem before. This morning after the update, the file generator in Print Shop Pro is now coming up landscape instead of portrait like it has always done, and there is no way we can change it.

We print shipping and job tickets together double sided, they have always come out portrait before. Now they come out landscape this makes them 4 pages instead of 2 and the 2 extra pages are either blank or have just a little bit on them.

How can we get them to generate in portrait layout again?

I use a web based program called Print Shop Pro at work and have always used Firefox as my browser. The updates are automatic and have never been a problem before. This morning after the update, the file generator in Print Shop Pro is now coming up landscape instead of portrait like it has always done, and there is no way we can change it. We print shipping and job tickets together double sided, they have always come out portrait before. Now they come out landscape this makes them 4 pages instead of 2 and the 2 extra pages are either blank or have just a little bit on them. How can we get them to generate in portrait layout again?

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to set layout.css.page-size.enabled = false on the about:config page. This pref got changed from false to true in Firefox 95.

  • /questions/1361085 Firfox 95.0 (64bit) - Print Preview - Portrait Landscape buttons missing

You can open the about:config page via the location/address bar. You can click the button to "Accept the Risk and Continue".

Modified by cor-el

Chris Ilias
Chris Ilias
  • Moderator
more options

WARNING: Changing preferences through this interface not officially supported Hidden settings edited using the about:config tool are explicitly not supported, which means that Mozilla makes no guarantees they will be supported in the future, or that Mozilla will fix them if they break. Mozilla does not test these preferences, and will not in the future. That includes security and performance testing which these preferences may affect.

Dan Jones
Dan Jones
more options

When I open Firefox the framework for the web page is there, the Bookmarks bar is showing and a tab is showing but the entire window is blank. I cleaned my cache and history.

Modified by Dan Jones

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Velinda,

When you go through your printing process, do you get a print preview before printing? If so, can you post a screenshot and be sure to cover any private info if needed.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Dan Jones said
When I open Firefox the framework for the web page is there, the Bookmarks bar is showing and a tab is showing but the entire window is blank. I cleaned my cache and history.

Hey Dan,

Your issue is different from Velinda's issue. You should post a separate question and provide steps to replicate, browser version, operating system, and screenshots.