This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Google won't load

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Whenever I try to load up google, the page gets caught in an infinite buffer that never loads up the page. It occurs when going to google.com and when just using the address bar to search with google as the default search engine. All other websites seem to load and the internet connection is secure. I have also disabled all my extensions and this issue still occurs. There is no error page either. It just stays "loading" the page.

Whenever I try to load up google, the page gets caught in an infinite buffer that never loads up the page. It occurs when going to google.com and when just using the address bar to search with google as the default search engine. All other websites seem to load and the internet connection is secure. I have also disabled all my extensions and this issue still occurs. There is no error page either. It just stays "loading" the page.

All Replies (1)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.