This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

locked out of sync because email account password is in sync and the recovery account is in sync too.

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by Paul

pij
pij
more options

I did a hard reset on my android and then installed my firefox. Tried logging in to my firefox sync (inside firefox settings) and it asked for my 6 digit code from my linked account because i am logging in from a new device. Which is not true they should be knowing that this is just the same resetted device.

I know my password, i am logging in from same location from same device yet they are asking for code.

I can login with account.firefox.com but cant with my firefox sync because it needs my email 6 digit code too. Which is not a good thing. I didnt turn any kind of such settings.

This is insane because I have important info in that account like wierd password which no human can remember. Please help.

I did a hard reset on my android and then installed my firefox. Tried logging in to my firefox sync (inside firefox settings) and it asked for my 6 digit code from my linked account because i am logging in from a new device. Which is not true they should be knowing that this is just the same resetted device. I know my password, i am logging in from same location from same device yet they are asking for code. I can login with account.firefox.com but cant with my firefox sync because it needs my email 6 digit code too. Which is not a good thing. I didnt turn any kind of such settings. This is insane because I have important info in that account like wierd password which no human can remember. Please help.

All Replies (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Firefox Sync is designed to help sync bookmarks and other data across multiple copies of Firefox - it is not designed it intended to be used as an online backup.

pij
pij Question owner
more options

Seburo said
Hi Firefox Sync is designed to help sync bookmarks and other data across multiple copies of Firefox - it is not designed it intended to be used as an online backup.

But why the email code. Any way i dont have to give the code? Like security questions/support or my phone number?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

You would open that email on your other device.

Do you have your account recovery codes (for either your email or Firefox Account)?

pij
pij Question owner
more options

No, I do not have the recovery codes.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

This article will be able to give you a steer:

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information