We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Password in Thunderbird Email

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

Cookman1
Cookman1
more options

Trying to add an existing email account to Thunderbird email and it says wrong Password It's the same password we use to open email in AOL Please Help

Trying to add an existing email account to Thunderbird email and it says wrong Password It's the same password we use to open email in AOL Please Help

All Replies (2)

david
david
  • Top 10 Contributor
more options

It may be that the account isn't set up properly. This URL gives a sample approach: https://www.lifewire.com/aol-mail-in-thunderbird-1173124 as does this one: https://www.intertuto.com/en/mozilla-thunderbird-6270.htm For example, the full email id (including @aol.com) must be entered for user id.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is this a Verizon account on *.verizon.net servers or an AOL account on *.aol.com servers? For the former, use an app password in TB instead of the regular account password.

https://help.aol.com/articles/Create-and-manage-app-password